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It's all in the Customer Service
Back in September last year I noticed a small problemette with this blog. Well, not so small, really.
Fact was, I couldn't access it. Not just barred from the Admin side, but barred from everywhere. (I still wonder how the spammers got to send their comments). At the time I was in the middle of 18 months of hell. Heavy workload coupled with family illness and worse. Not a time for blogging and so I filed the thought in the 'Later' cabinet and got on with life.
Then last week I got a couple of reports of more spam comments and so I thought I'd better do something about it.
Now, the guy who looks after the technical backroom stuff is my best virtual (and probably real-world) mate, the sort I can have a laugh with, be serious with, take the piss out of and ask advice from. Yet I didn't want to bother him with this problem as I know he has a life of his own other than being bothered by a lapsed blogger who hasn't written anything for 18 months or so.
Anyway, I eventually emailed him with my problem. Did he care? Did he tell me he was busy? Did he promise to check it out sometime? Hell, no!! He only went and backed up the whole lot, upgraded the blog and got everything back looking better than before (this theme is much cleaner and fresher than the one I originally chose). All within 24 hours of screaming for help. Where else would I get a better response than that?
So thanks for sorting out my self-induced problem, Bill. I really appreciate it, mate.
And I promise to be more regular in future ;-)
(I would say it's been a pleasure to be serviced by you, but that might get misconstrued)
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